Zohodesk - Playstore Integration Setup Guide

PREREQUISITES – Before starting the setup

Login to your Zohodesk account

Goto Setup > General Settings > Departments

Create new Department if there is none.


APP SETUP

Step - 1 (Account Setup)

  • Install the extension with the required details.


  • After installing, click authorize to connect the extension.


  • In the connection field, Enter connect and save the detail


  • Then go to preference tab which is located in extension setup and enter your credentials to sign up.


  • After successful signup, Go to app widget in the ticket details page and setup your app


  • Before logging in to your account, please verify your email from the registered email address

  • Step - 2 (Zohodesk Setup)

  • Provide your Zohodesk API Key.


  • To find Zohodesk API key Click->APIkey On Authentication page


  • Click-> Generate Authtoken to get APIkey and save it in the Authentication page
  • Enter the department name which you have created in zohodesk in Ticket Field Setup
  • Click-> save to store the Ticket in a particular field


Step - 3 (Playstore Setup)

  • Follow the instructions from the below link to get the JSON file
  • https://developers.google.com/android-publisher/getting_started
  • Create new service account




  • While creating service account please select role as owner in Service account permissions


  • Give a name and select the JSON format option after selecting 'Furnish private key'
  • JSON file gets automatically downloaded. Use this JSON file in next step
  • Now in Google play console, Under 'Service account' click GRANT ACCESS button and select the 'Administrator' option as shown in the image below


  • Enter Playstore app name and package name
  • Input google JSON file
  • Click Add App



  • Select star rating and Enable polling status to start fetching the playstore reviews

NOTE:The polling frequency is the time interval for fetching the reviews. Its set to 5 minutes by default. which means for every 5 minutes the app will fetch the new reviews created in your playstore app.