Step - 1 (Account Setup)

• Install the extension with the required details.



• After installing, click authorize to connect the extension.



• In the connection field, Enter connect and save the detail



• Then go to preference tab which is located in extension setup and enter your credentials to sign up.



• After successful signup, Go to app widget in the ticket details page and setup your app



• Before logging in to your account, please verify your email from the registered email address



Step - 2 (Zohodesk Setup)

• Provide your Zohodesk Client ID & Client Secret.



• Register your application to complete Zohodesk Authentication. Click Add Client > Server-based Applications


• Provide Homepage URL as https://zohodesk-playstore.spritle.com/ and Authorized Redirect URI as https://zohodesk-playstore.spritle.com/zohodesk/authentication



• Copy the Client ID and Client Secret for Authentication



• Click Authenticate and then Accept to complete Zohodesk Authentication



• Enter the department name which you have created in zohodesk in Ticket Field Setup
• Click-> save to store the Ticket in a particular field

Step - 3 (Playstore Setup)

• Follow the instructions from the below link to get the JSON file
https://developers.google.com/android-publisher/getting_started
• Create new service account





• While creating service account please select role as owner in Service account permissions



• Give a name and select the JSON format option after selecting 'Furnish private key'
• JSON file gets automatically downloaded. Use this JSON file in next step
• Now in Google play console, Under 'Service account' click GRANT ACCESS button and select the 'Administrator' option as shown in the image below



• Enter Playstore app name and package name
• Input google JSON file
• Click Add App




• Select star rating and Enable polling status to start fetching the playstore reviews

NOTE:The polling frequency is the time interval for fetching the reviews. Its set to 5 minutes by default. which means for every 5 minutes the app will fetch the new reviews created in your playstore app.